Shipping and Returns
Everything I make at Robert Siegel Studio is hand-crafted and slight variations are to be expected. These can include small differences in size, glazing and other details that I embrace as marks of the true Handmade.
Exchange Policy: You may return any unused item, as long as it is in the same condition as it was received for a full refund, store credit or exchange within seven days of purchase. This does not include custom made objects. Anything returned after seven days or with a gift receipt will be issued a store credit. No returns are accepted after thirty days.
Please we note that sale items and Ltd. Edition pieces cannot be returned. Additionally, we are unable to offer refunds or exchanges for custom pieces for any reason other than a functional defect in the work. Periodically we have Second & Sample sales. These items are all final sale and cannot be returned or exchanged.
For Online Returns, Exchanges & Damages Please get in touch with us immediately at info@robertsiegelstudio.com if you are not 100% satisfied with your order.